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What do the different conditions of the products sold correspond to?
New with tag
As upon receipt, the labels are still attached, and/or the item is in its original packaging. The item has never been used and has no flaws.
New without tag
The item is brand new, but does not have the original tags or packaging. The item has never been used and has no flaws.
Very good condition
Used or worn a few times, but is impeccable, it may have some small imperfections, which are clearly indicated and mentioned in the advertisements.
Good condition
Used or worn many times, may show signs of wear, which are clearly indicated and mentioned in the advertisements.
Satisfying
Used or worn many times, has defects clearly visible in the photos and mentioned in the description
Damaged
This condition describes items that show heavy signs of wear, stains, or mottling. The defects are clearly visible in the photos and mentioned in the description.
Where do the items for sale come from?
Individuals, most of whom bought the product new on the brand's website, wanted to sell their product to empty their cupboards, buy new products... and make people happy!
Some items come directly from Horse Pilot (exhibition models, prototypes, ...)
Can I get more information about a product?
Of course ! Our support team will be happy to answer you!
Write to us using the contact form!
We will answer you very quickly
Is the price of the products negotiable?
At this time, the price of the items is not negotiable.
It is set directly by the seller, to whom we suggest a fair price.
What means of payment do you accept?
We accept payment by credit card (Visa & Mastercard), Apple Pay & Paypal
Can I return the product if it does not suit me (size, color, etc.)?
It is currently not possible to return products that you do not like (excluding products sold directly by the brand)
However, you have the possibility of immediately putting the product in question back online so that it in turn finds a new buyer, via the sales form .
If the product has a defect or does not conform to the description, we invite you to contact us.
How can I be sure that I will receive my item?
The vast majority of orders reach their recipient without incident!
If you encounter a problem (shipping, delivery, etc.), we invite you to write to us , once the problem has been identified and proven, you will be reimbursed directly to your bank account.
How can you be sure that the product received will conform to its description?
Once your order has been received, you have 72 hours to report a possible problem (non-compliant item, counterfeit, etc.).
Our teams will analyze your request as quickly as possible and will provide a possible full refund for your order.
Are the products eligible for a warranty?
If the product is sold directly by Horse Pilot, you benefit, as a buyer, from a 24-month warranty, the same as on an item purchased new.
This guarantee does not concern any defects mentioned in the advertisement at the time of purchase.
Items sold by individuals do not benefit from a warranty.
Delivery & returns
How long does the seller have to ship my order?
The seller has 5 days to ship your order!
But the vast majority ship it much faster!
Can I cancel my order?
If your order has not been shipped by your seller within 5 days after payment, you can cancel it directly from your personal space!
If you wish to cancel your order for another reason, we invite you to contact us directly
In which countries can I be delivered?
We deliver to France, Belgium, Luxembourg, the Netherlands, Germany, Austria, Spain and Portugal
What delivery options do you offer?
The products shipped are delivered to a relay point or to your home, depending on their countries of origin and destination.
How much is shipping ?
Delivery costs between €4.99 and €8.99 depending on the destination and the delivery method available
The exact amount is calculated during the payment stage!
How to track my order ?
As soon as your order is shipped, you will receive emails at each important stage of your package.
If you don't receive these emails or have a question, email us
What if my order does not arrive?
It occasionally happens that the order is delayed... or has been lost along the way.
In this case, we invite you to contact our support teams who carefully analyze each situation
Can I return my order?
It is currently not possible to return products that you do not like.
However, you have the possibility of immediately putting the product in question back online so that it in turn finds a new buyer, via the sales form .
If the product has a defect or does not conform to the description, we invite you to contact us.
Sell my items
Why sell here rather than elsewhere?
3 good reasons to put your items on sale directly on the second-hand site of your favorite brands:
1. Your listings make you want to!
We add the original photos and descriptions, the size guide, ...
2. You can earn more!
Opt for a voucher from the brand and earn 125% of the amount of the sale you just made, to spend on the brand's website
3. You encourage the brand...and it pays you back!
You encourage Horse Pilot to offer second-hand products and thus control the entire life cycle of the products
How much can I get by selling an item?
When you make a sale on the platform, you obtain a voucher worth 125% of the value of the sale (e.g. €65 voucher for a €50 sale).
You also have the possibility of obtaining a transfer of 85% of the sale amount.
How do I sell my items?
We invite you to visit our I am selling page: everything is explained there!
And if you still have questions, our support teams are always available to help you.
I won't be able to ship my items for a while (holidays, etc.), what should I do?
This is an excellent question, which will help you avoid degrading your order cancellation rate!
You have the option to deactivate your current ads by contacting us directly.
Remember to put them back online when you return!
Can I send you my products so that you can manage the sale directly?
We do not offer this service at the moment but we have this need in mind!
How long is the voucher valid?
The voucher is valid for 12 months in the Horse Pilot new store.
It can be used several times and several vouchers can be combined on the same order.
Other questions
I have a question, a remark. Can I contact you?
Of course ! Our support team is at your disposal to help you!
Write to us via the contact form!
We will respond to you very quickly
Who is Nopli?
You've got an eye for detail
Nopli is our second-hand partner.
To find out more, we invite you to consult the dedicated page
How can I return to the original store?
To return to the site first-hand, simply click on the "return to original store" button at the bottom of the page.
What are the maintenance tips for the products received?
As with new products, we invite you to always clean the products received before using them!